CASE STUDIES
anti-virus solutions

Area of assistance: Anti-virus system repair

Technology introduced: Anti-viral agent

Problem: The "ILoveYou" virus infected a 300-user employee computer network and brought business to a standstill. For more information on the virus, read the news story on our site.

Analysis: An anti-virus program had to be implemented. Steps had to be taken to prevent the spread of the virus and its variations, and protection from further attacks had to be ensured.

Strategy: The "ILoveYou" virus arrives as an attachment to email, and is particulary dangerous with Microsoft Outlook programs because one copy can easily affect an entire network. Inside the attachment is a worm that, once opened, replicates itself by sending copies of itself to everyone on the victim's address list. It can also destroy several types of saved files, causing widespread productivity loss. The virus had to be contained and destroyed.

Step 1: The Microsoft Exchange Server that handles all employee mail was shut down immediately.

Step 2: Damage to terminals and files was assessed.

Step 3: The internal network client was remedied with an anti-viral agent specific to Microsoft Exchange Server. This agent is also capable of defending the system from variations and copycat viruses.

Step 4: All remaining unopened copies of the email message were destroyed.

Step 5: The server was restarted.

Conclusion: The client's server was repaired and better equipped to defend itself in the future against similar infestations. Epoch Online offers a wide variety of anti-viral solutions for business. Given the worldwide damage caused by this virus and the astounding speed with which it moved, business technology will depend heavily upon anti-viral software solutions in the future. So protection, prevention and reconstruction will become essential concepts for solutions providers like Epoch Online.

If you would like to know more about this solution or the client for whom we provided it, please contact us.